Securities master data is business-critical for portfolio management, valuation, reporting and regulatory processes. At the same time, recurring tasks relating to data deliveries, error resolution and follow-up processing tie up valuable specialist resources. WM Service Plus helps financial institutions manage these tasks more efficiently through a modular service model with clearly defined SLAs and proven quality standards.

Targeted support for key routine tasks

The existing WM Service provides the technical foundation: structural information is maintained, interface releases are tested, the database is managed and daily processing is monitored. WM Service Plus builds on this foundation by providing specialist and operational support for important but repetitive and time-consuming tasks.

The aim is to reduce the workload for internal teams. Profidata takes on clearly defined tasks, applies established processes and ensures transparent processing throughout. This allows in-house experts to focus on decisions that require their expertise, exceptional cases and strategic priorities.

Less operational effort without compromising quality

Technical issues affecting data deliveries or downstream processing require experience, diligence and thorough analysis. WM Service Plus provides targeted support in these situations: our team assesses predefined error scenarios, reviews the relevant processing steps, initiates agreed follow-up processes in XENTIS and, where necessary, coordinates directly with WM Datenservice.

Services are delivered according to clearly defined procedures and monitored service levels. Processing steps are monitored and documented, while any anomalies are identified and coordinated with the relevant teams. This reduces the operational workload while maintaining full control and transparency.

Greater efficiency through consolidation and specialisation

The business benefits come from specialisation, standardisation and consolidation. Tasks that would otherwise require internal resources, specialist expertise and additional cover can be efficiently supported by Profidata. This reduces the effort involved in coordination and processing, while established processes, clear responsibilities and reusable expertise help ensure consistent quality. Decisions requiring institution-specific expertise and assessment remain with the client.

“With WM Service Plus, we support our clients with important routine tasks that are essential to data management in XENTIS but can tie up significant resources in day-to-day operations,” says Richard Kauppert, Managing Director of Profidata Managed Solutions AG. “Our aim is to provide tangible relief through pooled expertise, clear processes and reliable quality – with transparent costs.”

Every action is documented and traceable through established service and activity logs, supporting internal controls, governance and coordination between business teams and IT.

Whether you need technical support, specialist error resolution, production-like test environments or monitoring of downstream processing steps, WM Service Plus allows you to select the support that best meets your requirements. Existing services remain the reliable foundation, while additional services can be added on a modular basis.

Would you like to find out how WM Service Plus can ease the burden on your business units, make operational costs more predictable and ensure the quality of your securities master data processes? Speak to our team and work with us to determine what support would be most appropriate.