With the new documentation platform, our clients have access to all relevant information in one place and can use it more easily and intuitively than ever before. The platform brings together user manuals, release notes, “What’s New” updates, standard report descriptions and other product-related information in a single, centralised environment.

All content is interconnected and can be accessed with just a few clicks. This reduces search effort, accelerates day-to-day operations and provides a simpler, more efficient way to access Profidata’s knowledge base.

The platform is already live and available to our clients at docs-profidata.com.

At the heart of the new platform is an integrated AI agent. Users can ask questions and receive immediate answers drawn directly from the documentation. Whether a query is submitted in German, English or another language is irrelevant. The AI agent understands context, identifies relevant content and quickly guides users to the information they need. This is particularly valuable when working with complex functionality and helps accelerate knowledge sharing across organisations.

“Our clients expect fast and straightforward access to critical information. With the new documentation platform and its integrated AI agent, we are creating a user experience that goes far beyond traditional user manuals,” says Daniel Hümbeli, Head of Development at Profidata.

Security and data protection are paramount in the financial services industry. For this reason, the platform is not publicly accessible. An IP whitelisting mechanism ensures that only authorised locations can access our AI-powered knowledge portal and documentation.

The new platform represents another important milestone in our AI strategy. We are already investing heavily in artificial intelligence to simplify processes, make knowledge more accessible and continuously enhance the value delivered by our solutions.